Terms & Conditions
Reservations
All reservations are based on a vehicle category and not a certain car model. In case of no availability for a confirmed reservation, Hatzelenis Tours car rental company reserves the right to offer a vehicle of same or bigger category to the customer with no extra charge.
Driver's Age
Minimum age is 23 years of age.
Driver's License
The Driver is required to have and display a valid Driver's License issued at least two years ago. Citizens of Non-EU countries are required to have a valid International Driver's License along with their regular Driver's License.
Traffic Violations & Fines
Traffic violations and fines are borne by the Renter.
Means of Payment
The Renter is required to present a valid Credit Card for the Rental Guarantee, even if the payment is made by the use of cash. The Rental is prepaid. For Greek customers it can also be with Debit Card.
Cancellations
Cancellation of a booking must be made a minimum of seventy-two (72) hours before the rental of the vehicle is due to commence. If you wish to cancel a booking, the only accepted method is by contacting us by e-mail or telephone.
- If the cancellation notice is received at least 72 hours before the rental start date, all funds will be reimbursed.
- If the cancellation notice is received less than 72 hours before the rental start date, no funds paid will be reimbursed.
After Hours Deliveries & Collections
After hours collections and deliveries are charged with the amount of €15.
Out of Station Deliveries & Collections
Deliveries and Collections are On-Request. There is no extra charge within city limits.
Additional Driver
The first additional driver is €2/day. The second additional driver is free of charge.
GPS
The extra charge for GPS is €4/day with a maximum charge of €40. Availability is upon request.
Child Seat
There is no extra charge for a Child / Baby seat, upon request and availability.
Fuel
The Renter is obliged to return the vehicle with the same amount of fuel as it had when collected. In the case of returning the vehicle with less fuel, the renter will be charged with the fuel difference. No refunds are issued for vehicles returned with more fuel than when collected. Vehicles are delivered with minimum 1/4 tank.
Mileage
There is no limited mileage for all bookings.
Accident
In case of an Accident the Renter is obliged to inform the company as well as the police and to present the Police Accident Report to the station upon return of the vehicle. In case of an Accident caused by the Renter, the Renter will be charged with €15 Administrative fees.
Insurances
Our vehicles are insured against third party damages excluding: a) Driver and passengers, b) our vehicle itself.
CDW – Collision Damage Waiver
The Renter is covered for any damage to the rented vehicle:
- Over €700 + VAT for all car categories except Minivans, provided that the renter accepts and signs the relevant terms of the contract.
- Over €1,500 + VAT for Minivan category, provided that the renter accepts and signs the relevant terms of the contract.
Required prerequisite: driving according to the traffic code. No insurance covers tire damages, damages underneath the vehicle, or loss/theft of personal items.
FDW – Full Damage Waiver
The Renter can be fully covered (with zero excess) in case of car damage provided that the renter accepts and signs the relevant terms of the rental agreement:
- €15 more than CDW per rental day for all categories.
Required prerequisite: driving according to the traffic code. No insurance covers tire damages, damages underneath the vehicle, or loss/theft of personal items.
In Case of Accident
Customers must call our office or emergency phone written on the contract and the emergency police station number (100).
Road Assistance
Hatzelenis Tours vehicles are covered with 24-hour Road Assistance. Contact details will be provided to you at the station.
Long Term Rentals
Rental agreements should be renewed every 30 days in our main office in Karfas, Chios.
Vehicle Key
Insurance does not cover any damage or loss of the key. In case of loss or damage of the key, the hirer is responsible to pay. Price of the key may vary from €70 to €200.